Return and Exchange Policy
- Sperry allows returns of shoes within 7 days of receipt of order for replacement and exchange
- Item must be in marketable condition (all garment tags still attached, unwashed & unworn).
- Buyer may not apply for the return of the Item due to a change of mind.
- Please take note that reported items are still subject to quality assessment before replacements or exchange.
- If Above Conditions are met, kindly read details below to request for an Exchange or Replacement
- Shipping and handling cost incurred are non-refundable.
- Shipping and handling cost involved in exchanging/returning and sending back the item will be shoulder by the customer.
- Exchange of items is not allowed in the retail/physical stores.
PROCEDURE FOR RETURNING / EXCHANGING THE ITEM
- Notify the company via email (firstname.lastname@example.org) immediately within 24 hours starting from the date of delivery. Specify the reason for returning the item/s and the color and/or size of replacement.
- The company will inform the customer if the item for exchange is available. If available, the company will immediately advise the customer to send back the item to the standard return address within 24 hours of receipt of email notification.
DEFECTIVE / DAMAGED ITEMS
- Item/s delivered with factory defect/s must be reported immediately within 24 hours upon receipt of the item/s.
- Defect must not be due to customer misuse or mishandling.
- Item/s received that is described as damaged or defective is still subject to quality review before replacement or exchange. If found defective or damaged, Sperry will replace the item and pay for the appropriate shipping costs.
- You will be held responsible for items until the arrival at our warehouse. Please ensure that the packaging of the items is secured to avoid damage. We strongly advice the use of dependable couriers that provide tracking services and details.
- All returns are still subject to quality assessment. Items that do not pass a quality check will be transported back to the customer
- Beyond 7 days, Exchange or Replacement will be not entertained.
- Due hygienic reasons, we cannot accept returns for underwear and swimwear.
- We also cannot accept returns of sealed items that have been unsealed by the customer, such as skincare products and food items.
- If Return Acceptance conditions are met, customer can exchange such for a similar item. If returned item is not in stock, customer can exchange with another item.
- If exchanged item is of lower value than returned item, there will be no refund of the price difference. However, exchanged items can be more than one (1) in order to match or exceed the value of the returned items.
- If exchanged item is of higher value than returned item, customer must pay the additional amount before delivery of items.